Documentation

Agent Manual

For Call Center Agents

Complete guide for call center agents using the Koretel PBX system. Learn how to login, manage queues, and handle calls effectively.

Agent Login Process
Queue Management
Handling Inbound & Outbound Calls
Troubleshooting Common Issues

Updated: May 2025 View Manual

Admin Manual

For System Administrators

Comprehensive administration guide for managing the Koretel PBX system. Configure users, roles, queues, and system settings.

User & Role Management
Queue Configuration
Pause Codes Management
System Administration

Updated: June 2025 View Manual

Reporting Manual

For Analytics & Reporting

Complete guide to the Koretel PBX reporting system. Learn to generate, customize, and export comprehensive call center analytics and compliance reports.

Real-time Monitoring & Wallboards
Historical Reports & Analytics
Agent Performance & FLSA Compliance
Automated Reports & Export Options

Updated: June 2025 View Manual

May 2, 2025

Agent Manual Updated

Updated with new WebRTC functionality and agent dashboard enhancements.

May 2, 2025

Admin Manual Released

New comprehensive admin manual covering user management, reports, and system configuration.

April 15, 2025

Admin Panel Changes

New queue management features added to the admin interface.